> ## Documentation Index
> Fetch the complete documentation index at: https://craft-support.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage your subscription billing, payment methods, and invoices.

## Payment Methods

Craft supports multiple payment methods depending on how you subscribed:

* **Stripe**: New web subscriptions with localized pricing
* **App Store**: Subscriptions through iOS/Mac devices
* **Paddle**: Legacy subscriptions (existing subscribers only)
* **Setapp**: Access through Setapp membership

Each payment method has different billing management options.

<CardGroup cols={2}>
  <Card title="Payment Methods Guide" href="/en/account-and-subscription/billing/payment-methods">
    Learn about the different ways to pay for Craft
  </Card>

  <Card title="Download Invoices and Receipts" href="/en/account-and-subscription/billing/invoices">
    Find and download invoices for your subscription
  </Card>

  <Card title="Update Payment Method" href="/en/account-and-subscription/billing/update-payment-method">
    Change your payment details (Stripe/Paddle)
  </Card>

  <Card title="Cancel Subscription" href="/en/account-and-subscription/billing/cancel-subscription">
    Cancel your Craft subscription
  </Card>
</CardGroup>

## What happens when my subscription expires?

If your Craft subscription expires or is canceled, your content remains safe and accessible. However, your account will be downgraded to the **Starter (free) plan**, and certain limitations will apply based on that plan's features.

### Your content is not deleted

All your documents, spaces, and uploaded content will remain in your account. Craft will not delete or lock you out of your existing content after your subscription ends.

### You'll be moved to the Starter plan

When your subscription expires, your account will automatically switch to the Starter Plan, which has the following limitations:

* You can continue **viewing and editing** existing documents
* You **may not be able to create new documents** if you already have more than 10 documents
* You can create up to **2 new documents per week**
* Access to **premium features** like unlimited storage, advanced analytics and advanced export options will be restricted

### Upgrading again

You can resubscribe at any time to regain access to all features and remove Starter Plan limits. All your content will remain intact and available as soon as your subscription is restored.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Plus subscription not showing on one or all of my devices">
    If you subscribed and still don't have access to Plus features in one or any of the Craft apps:

    * Please make sure you are signed in with the same account you used to subscribe and use the same login method (e.g., Email vs Sign in with Apple)
      * Apple could have assigned a *Private Relay* email for your Craft account if you had [Hide My Email](https://support.apple.com/en-us/HT210425) enabled when you first created your Craft account
      * **Tip**: To check what is the email assigned to your Craft account go to **Profile > Settings > My Account** in any of the Craft apps
    * Plus features will only be available in Spaces you own. If you're in a shared space whose creator does not have a Plus subscription, your Plus tier won't be enabled

    If none of the above helps and you have a successful charge for a subscription, please contact support at [support@craft.do](mailto:support@craft.do).
  </Accordion>

  <Accordion title="App Store subscription not recognized">
    **macOS**: In Craft on your Apple device, go to **Team Settings > Current Plan** and try the **Restore Purchase** button. If that doesn't help, please contact support at [support@craft.do](mailto:support@craft.do).

    **iOS**: In Craft on your Apple device, go to **Team Settings > Manage Team > Current Plan** and try the **Restore Purchase** button.
  </Accordion>

  <Accordion title="Purchased subscription to the wrong account">
    If you purchased your App Store subscription on the same device, you can transfer it to the current account easily by using the **Restore Subscription** button (see above). Craft also supports Family Sharing for App Store subscriptions.
  </Accordion>

  <Accordion title="Subscribed to the wrong account">
    No worries! Please contact support at [support@craft.do](mailto:support@craft.do) within 14 days after the transaction. We can process a full refund and cancellation for you. Then you can subscribe again to the correct email address.
  </Accordion>

  <Accordion title="Education license application status">
    Please double-check your email's spam/junk box, especially if you applied using your school email. If you applied and didn't get any response for two weeks, contact us at [support@craft.do](mailto:support@craft.do) with your full name and the email address you used to apply. We'll be happy to check the status of your application.
  </Accordion>

  <Accordion title="Switching from App Store/Paddle to Setapp">
    If you had an App Store subscription, only Apple can issue a refund. Here's how to request it: [https://support.apple.com/en-us/HT204084](https://support.apple.com/en-us/HT204084)

    If you had a Paddle subscription (made directly with us), please contact us at [support@craft.do](mailto:support@craft.do) and we'll find the best solution for you.
  </Accordion>
</AccordionGroup>

<Info title="Need more help?">
  For general troubleshooting, sync, or platform-specific issues, see the [Troubleshooting Guide](/docs/introduction/troubleshooting).
</Info>