> ## Documentation Index
> Fetch the complete documentation index at: https://craft-support.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade from App Store

> Switch from an App Store subscription to a Craft web subscription.

If you're currently subscribed to Craft through the **App Store** and want to switch to a subscription via Craft's website, this is the process. Your documents and content are not affected.

<Tip title="Recently subscribed?">
  If your App Store subscription started in the last \~60 days, Apple will often refund it. Consider [requesting a refund from Apple](https://support.apple.com/en-us/HT204084) before contacting us, so you don't pay for two overlapping periods. Apple decides each request case by case.
</Tip>

## Our Process

Before you can subscribe through Craft's website, we need to **remove the App Store subscription** linked to your Craft account. This ensures you can subscribe directly without conflicts.

<Warning title="Family Sharing">
  Subscriptions purchased outside the App Store do not support Apple's Family Sharing feature. Craft's web **Family** plan is the closest equivalent — it supports up to five members invited by email. See [Upgrade from Plus to Family](/en/account-and-subscription/billing/upgrade-plus-to-family).
</Warning>

## Steps to Switch

### 1. Cancel Your App Store Subscription

Cancelling in your Apple ID is what stops Apple from charging you again at the next renewal:

* Follow [Apple's cancellation guide](https://support.apple.com/en-us/HT202039)
* If you were recently charged, you can also [request a refund from Apple](https://support.apple.com/en-us/HT204084) — refund alone does not cancel renewal, so do both if needed

### 2. Contact Craft Support

Email our support team with the following information:

* **Confirm** that you acknowledge and agree to the removal of your App Store subscription from your Craft account
* **Include** the email address associated with your Craft account (find it in **Profile** → **Settings** → **My Account**)

A short message like this works:

```
Hi Craft Support,

I'd like to switch from my App Store subscription to a web subscription.
I acknowledge and agree to the removal of my App Store subscription from
my Craft account.

My Craft account email is <your-email>.

Thanks!
```

## Next Steps

Once we receive your confirmation:

<Steps>
  <Step>
    We'll remove your App Store subscription
  </Step>

  <Step>
    You'll receive a confirmation message when the process is complete
  </Step>

  <Step>
    You can then subscribe directly via the [Craft Pricing page](https://www.craft.do/pricing)
  </Step>
</Steps>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Will my documents or content be affected?">
    No. Your documents, spaces, and content are completely independent of your subscription. Switching providers does not touch them.
  </Accordion>

  <Accordion title="Can Craft refund my App Store subscription?">
    No. App Store charges are managed by Apple, and we have no access to them. You can [request a refund from Apple](https://support.apple.com/en-us/HT204084).
  </Accordion>

  <Accordion title="What happens to Apple Family Sharing?">
    Family Sharing only works with App Store subscriptions. After the switch, Family Sharing access ends. Craft's web **Family** plan offers a similar experience using email invites — see [Upgrade from Plus to Family](/en/account-and-subscription/billing/upgrade-plus-to-family).
  </Accordion>

  <Accordion title="How long does support take to remove the App Store subscription?">
    We typically process this within one business day of receiving your confirmation email.
  </Accordion>

  <Accordion title="Do I need to cancel in Apple ID before contacting support?">
    Cancelling in Apple ID is what stops Apple from charging you again, so it's worth doing as soon as you decide to switch. We can remove the subscription on our side either before or after you cancel with Apple.
  </Accordion>
</AccordionGroup>

## Related Articles

<CardGroup cols={2}>
  <Card title="Upgrade from Plus to Family" href="/en/account-and-subscription/billing/upgrade-plus-to-family">
    Step-by-step path to a web Family subscription
  </Card>

  <Card title="Subscription Plans" href="/en/account-and-subscription/subscription-plans/plans-and-pricing">
    Compare Craft's subscription tiers and features
  </Card>

  <Card title="Discount Codes" href="/en/account-and-subscription/billing/discount-codes">
    Apply promotional codes to new subscriptions
  </Card>

  <Card title="Update Payment Method" href="/en/account-and-subscription/billing/update-payment-method">
    Change your payment details for your subscription
  </Card>
</CardGroup>