> ## Documentation Index
> Fetch the complete documentation index at: https://craft-support.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrading Team from App Store Subscription

> How to transition from an App Store team subscription to a web subscription.

If you're looking to upgrade your team subscription and are currently subscribed through the App Store, you'll need to transition to a subscription via Craft's website. This process will **not impact any of your content** inside Craft.

## Our Process

Before you can upgrade your team subscription through Craft's website, we will need to **remove the App Store subscription** linked to your Craft account. This step ensures you can subscribe directly without any conflicts.

<Warning title="Important Information">
  Subscriptions purchased outside the App Store do not support Apple's Family Sharing feature.
</Warning>

## Steps to Take

### 1. Cancel Your App Store Subscription

To avoid being charged twice, cancel your App Store subscription renewal with Apple:

* Follow Apple's guide: [How to Cancel an App Store Subscription](https://support.apple.com/en-us/HT202039)
* If you were recently charged, you can request a refund from Apple: [Request a Refund](https://support.apple.com/en-us/HT204084)

### 2. Contact Craft Support

To proceed with removing your App Store subscription, email our support team with the following information:

* Confirm that you acknowledge and agree to the removal of your App Store subscription from your Craft account
* Include the **email address associated with your Craft account**
  * You can verify your email by navigating to **Profile > Settings > My Account** in the Craft app

## Next Steps

Once we receive your confirmation:

1. We will remove your App Store subscription from your Craft account
2. You'll receive a confirmation message once the process is complete
3. You can then upgrade your team subscription directly via our [Craft Pricing page](https://www.craft.do/pricing)

## Questions?

If you have any questions about this process, feel free to reach out to our support team. We're happy to help!