> ## Documentation Index
> Fetch the complete documentation index at: https://craft-support.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support or Report a Bug

> How to contact Craft support, report a bug, share feedback, or get in touch with a human from our team.

We're here to help. This page covers every way to reach the Craft team — for technical support, bug reports, feature suggestions, and general feedback.

## Contact support

<CardGroup cols={2}>
  <Card title="Email" icon="envelope" href="mailto:support@craft.do">
    Write to [support@craft.do](mailto:support@craft.do)
  </Card>

  <Card title="Support form" icon="ticket" href="https://support.craft.do/hc/en-us/requests/new">
    [Open our online form](https://support.craft.do/hc/en-us/requests/new)
  </Card>
</CardGroup>

We aim to respond to every request within **24–48 hours on business days**. Complex technical issues may take longer to investigate.

<Tip title="Help us help you faster">
  When you write in, please include:

  * A short description of what you were trying to do
  * The platform and version you're using (macOS, iOS, iPadOS, Windows, Web app)
  * Steps to reproduce the issue, if applicable
  * Screenshots or a short screen recording when relevant
  * Any error messages you saw
</Tip>

## Report a bug

Found a bug, crash, or unexpected behavior? We'd love your help tracking it down.

The fastest way to report a bug is to email [support@craft.do](mailto:support@craft.do) with the details below — or open a ticket via the [support form](https://support.craft.do/hc/en-us/requests/new).

**Before you report:**

* Make sure you're on the **latest version** of Craft
* Restart the app or refresh the web page to see if the issue persists

**Include in your report:**

1. **Your environment** — device model, operating system version, and which Craft app (macOS, iOS, Windows, Web)
2. **Steps to reproduce** — the exact actions that lead to the issue
3. **A screen recording or screenshot** — short, focused, and at full screen resolution when possible
4. **Any error messages** — exact wording or a screenshot

For a detailed bug-report checklist (including screen-recording instructions per platform), see the [Reporting Bugs section in our Troubleshooting guide](/en/introduction/troubleshooting#reporting-bugs).

<Info title="Before reporting, check Troubleshooting">
  Many common issues — sync problems, login failures, performance, network blocking — already have solutions in our [Troubleshooting guide](/en/introduction/troubleshooting). Worth a quick look before you write in.
</Info>

## Request a feature

We love hearing your ideas. Share feature requests through any of these channels:

1. **Email:** [feedback@craft.do](mailto:feedback@craft.do) — best for detailed suggestions
2. **Support form:** [open a request](https://support.craft.do/hc/en-us/requests/new) and pick the feature-request category
3. **Community:** [join the Craft Community](https://craft.do/community) to discuss with other users and the team

<Info title="What makes a great feature request">
  * What you're trying to accomplish
  * How you currently work around the limitation
  * Examples from your real workflow
  * Which platform you use (macOS, iOS, iPadOS, Web app, Windows, Android)
</Info>

## Share general feedback

For broader feedback about your experience with Craft — what's working, what isn't, what you'd love to see — use our dedicated feedback form:

[Share Your Feedback](https://craftdocs.typeform.com/to/Rj2Th0zz)

Or simply email [feedback@craft.do](mailto:feedback@craft.do).

## Join the community

Connect with other Craft users, share tips, and stay updated:

* **Craft Community** — [join the community space](https://craft.do/community)
* **YouTube** — [Craft Docs YouTube channel](https://www.youtube.com/@CraftDocs) for tutorials and feature demos
* **Release notes** — see what's new in each update from inside the app

## Contact options at a glance

| What you need                           | Best channel                    | Where to go                                                                                                    |
| --------------------------------------- | ------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| Technical support / something is broken | Email or support form           | [support@craft.do](mailto:support@craft.do) · [Submit request](https://support.craft.do/hc/en-us/requests/new) |
| Report a bug                            | Email with reproduction details | [support@craft.do](mailto:support@craft.do)                                                                    |
| Feature request                         | Email or community              | [feedback@craft.do](mailto:feedback@craft.do) · [Community](https://craft.do/community)                        |
| General feedback                        | Feedback form                   | [Share feedback](https://craftdocs.typeform.com/to/Rj2Th0zz)                                                   |

## Related articles

<CardGroup cols={2}>
  <Card title="Troubleshooting" href="/en/introduction/troubleshooting">
    Common issues with sync, login, performance, and network — plus the full bug-report checklist
  </Card>

  <Card title="Billing & Subscriptions" href="/en/account-and-subscription/billing">
    Manage payments, change plans, and resolve subscription issues
  </Card>
</CardGroup>