Get Support
If you’re experiencing issues or have questions:Video Tutorials
Prefer learning by watching? Our YouTube channel has comprehensive video tutorials covering everything from getting started to advanced features.Visit the Craft Docs YouTube channel for video tutorials, feature demonstrations, and tips. Popular playlists include:
- Get Started with Craft - Basics for new users
- Discover Craft - Feature deep-dives
- AI Assistant - Using Craft’s AI capabilities
- Tasks 101 - Managing tasks and productivity
- Organizing Content - Best practices for structure
Request a Feature
We love hearing your ideas! Share feature requests through:- Submit a request – Use our support form to describe your feature idea
- Join the Craft Community – Connect with other users and discuss feature ideas
- Email us – Send suggestions to feedback@craft.do
The most helpful feature requests include:
- What you’re trying to accomplish
- How you currently work around the limitation
- Examples from your workflow
- Which platform you use (macOS, iOS, Web app, Windows, Android)
Share General Feedback
For detailed feedback about your experience with Craft, we have a dedicated feedback form: Share Your Feedback This form allows you to provide more context about your experience and helps us understand how we can improve.Join the Community
Connect with other Craft users, share tips, and stay updated on new features:- Craft Community – Join our community space
- Social Media – Follow us on Twitter, LinkedIn, and other platforms
- Release Notes – Check what’s new in each update within the app
Contact Options at a Glance
| Need | Best Option | Link |
|---|---|---|
| Technical support | Support ticket | Submit request |
| Feature request | Community or support | Community |
| General feedback | Feedback form | Share feedback |
| Quick questions | feedback@craft.do |
Response Times
We aim to respond to all support requests within 24-48 hours during business days. Complex technical issues may require additional time for investigation.When submitting a support request, including screenshots, steps to reproduce the issue, and your platform/version helps us assist you more quickly.