Contact Support or Report a Bug

How to contact Craft support, report a bug, share feedback, or get in touch with a human from our team.

We’re here to help. This page covers every way to reach the Craft team — for technical support, bug reports, feature suggestions, and general feedback.

Contact support

Email

Write to [e-mail]

Support form

Open our online form

We aim to respond to every request within 24–48 hours on business days. Complex technical issues may take longer to investigate.

When you write in, please include:

• A short description of what you were trying to do
• The platform and version you’re using (macOS, iOS, iPadOS, Windows, Web app)
• Steps to reproduce the issue, if applicable
• Screenshots or a short screen recording when relevant
• Any error messages you saw

Report a bug

Found a bug, crash, or unexpected behavior? We’d love your help tracking it down.

The fastest way to report a bug is to email [e-mail] with the details below — or open a ticket via the support form.

Before you report:

• Make sure you’re on the latest version of Craft
• Restart the app or refresh the web page to see if the issue persists

Include in your report:

1. Your environment — device model, operating system version, and which Craft app (macOS, iOS, Windows, Web)
2. Steps to reproduce — the exact actions that lead to the issue
3. A screen recording or screenshot — short, focused, and at full screen resolution when possible
4. Any error messages — exact wording or a screenshot

For a detailed bug-report checklist (including screen-recording instructions per platform), see the Reporting Bugs section in our Troubleshooting guide.

Many common issues — sync problems, login failures, performance, network blocking — already have solutions in our Troubleshooting guide. Worth a quick look before you write in.

Request a feature

We love hearing your ideas. Share feature requests through any of these channels:

1. Email: [e-mail] — best for detailed suggestions
2. Support form: open a request and pick the feature-request category
3. Community: join the Craft Community to discuss with other users and the team

• What you’re trying to accomplish
• How you currently work around the limitation
• Examples from your real workflow
• Which platform you use (macOS, iOS, iPadOS, Web app, Windows, Android)

Share general feedback

For broader feedback about your experience with Craft — what’s working, what isn’t, what you’d love to see — use our dedicated feedback form:

Share Your Feedback

Or simply email [e-mail].

Join the community

Connect with other Craft users, share tips, and stay updated:

• Craft Community — join the community space
• YouTube — Craft Docs YouTube channel for tutorials and feature demos
• Release notes — see what’s new in each update from inside the app

Contact options at a glance

What you need	Best channel	Where to go
Technical support / something is broken	Email or support form	[e-mail] · Submit request
Report a bug	Email with reproduction details	[e-mail]
Feature request	Email or community	[e-mail] · Community
General feedback	Feedback form	Share feedback

Related articles

Troubleshooting

Common issues with sync, login, performance, and network — plus the full bug-report checklist

Billing & Subscriptions

Manage payments, change plans, and resolve subscription issues