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We’re sorry to see you go, but if Craft isn’t the ideal tool for you, you can cancel your subscription at any time.
Canceling your subscription brings your account to the free tier. Your existing data is never affected by changes to your subscription, so canceling your paid plan will not affect any of your documents.

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Which Payment Method Do I Have?

The cancellation process depends on how you subscribed to Craft:
  • App Store: Subscribed through iOS/Mac app → Manage through Apple
  • Stripe: Subscribed through craft.do website (current) → Cancel through Stripe portal
  • Paddle: Subscribed through craft.do website (legacy) → Cancel through Paddle portal
  • Setapp: Access through Setapp → Manage through Setapp
Check your Team Settings > Current Plan in Craft to see your payment provider, or visit our Payment Methods Guide for help identifying your subscription type.

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Cancel App Store Subscription

If you subscribed through the App Store, follow Apple’s guide to cancel: Cancel App Store Subscription →

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Cancel Stripe or Paddle Subscription

If you purchased your subscription directly through Craft’s website (either through Stripe or the legacy Paddle system):
1
Go to docs.craft.do and sign in
2
Click your profile picture in the top-right corner
3
Select SettingsSettings menu
1
Go to Subscriptions
2
Click Settings and Billing for your subscriptionSubscription settings panel
1
Scroll to Danger ZoneDanger zone with cancel subscription button
2
Click Cancel Subscription
If you have any questions about canceling, please contact us for further assistance.

Payment Methods Guide

Update Payment Method

Subscription Plans