Upgrade from App Store

Switch from an App Store subscription to a Craft web subscription.

If you’re currently subscribed to Craft through the App Store and want to switch to a subscription via Craft’s website, this is the process. Your documents and content are not affected.

If your App Store subscription started in the last ~60 days, Apple will often refund it. Consider requesting a refund from Apple before contacting us, so you don’t pay for two overlapping periods. Apple decides each request case by case.

Our Process

Before you can subscribe through Craft’s website, we need to remove the App Store subscription linked to your Craft account. This ensures you can subscribe directly without conflicts.

Subscriptions purchased outside the App Store do not support Apple’s Family Sharing feature. Craft’s web Family plan is the closest equivalent — it supports up to five members invited by email. See Upgrade from Plus to Family.

Steps to Switch

1. Cancel Your App Store Subscription

Cancelling in your Apple ID is what stops Apple from charging you again at the next renewal:

• Follow Apple’s cancellation guide
• If you were recently charged, you can also request a refund from Apple — refund alone does not cancel renewal, so do both if needed

2. Contact Craft Support

Email our support team with the following information:

• Confirm that you acknowledge and agree to the removal of your App Store subscription from your Craft account
• Include the email address associated with your Craft account (find it in Profile → Settings → My Account)

A short message like this works:

Hi Craft Support,

I'd like to switch from my App Store subscription to a web subscription.
I acknowledge and agree to the removal of my App Store subscription from
my Craft account.

My Craft account email is <your-email>.

Thanks!

Next Steps

Once we receive your confirmation:

1. We’ll remove your App Store subscription

2. You’ll receive a confirmation message when the process is complete

3. You can then subscribe directly via the Craft Pricing page

Frequently Asked Questions

Will my documents or content be affected?

No. Your documents, spaces, and content are completely independent of your subscription. Switching providers does not touch them.

Can Craft refund my App Store subscription?

No. App Store charges are managed by Apple, and we have no access to them. You can request a refund from Apple.

What happens to Apple Family Sharing?

Family Sharing only works with App Store subscriptions. After the switch, Family Sharing access ends. Craft’s web Family plan offers a similar experience using email invites — see Upgrade from Plus to Family.

How long does support take to remove the App Store subscription?

We typically process this within one business day of receiving your confirmation email.

Do I need to cancel in Apple ID before contacting support?

Cancelling in Apple ID is what stops Apple from charging you again, so it’s worth doing as soon as you decide to switch. We can remove the subscription on our side either before or after you cancel with Apple.

Related Articles

Upgrade from Plus to Family

Step-by-step path to a web Family subscription

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Compare Craft’s subscription tiers and features

Discount Codes

Apply promotional codes to new subscriptions

Update Payment Method

Change your payment details for your subscription