Upgrade from App Store

Transition from an App Store subscription to upgrade your team plan.

If you’re looking to upgrade your team subscription and currently subscribe through the App Store, you’ll need to transition to a subscription via Craft’s website. This process will not impact any of your content inside Craft.

Our Process

Before you can upgrade your team subscription through Craft’s website, we need to remove the App Store subscription linked to your Craft account. This ensures you can subscribe directly without conflicts.

Subscriptions purchased outside the App Store do not support Apple’s Family Sharing feature.

Steps to Upgrade

1. Cancel Your App Store Subscription

To avoid being charged twice, cancel your App Store subscription renewal with Apple:

• Follow Apple’s cancellation guide
• If you were recently charged, you can request a refund from Apple

2. Contact Craft Support

Email our support team with the following information:

• Confirm that you acknowledge and agree to the removal of your App Store subscription from your Craft account
• Include the email address associated with your Craft account (find it in Profile → Settings → My Account)

Next Steps

Once we receive your confirmation:

1. We’ll remove your App Store subscription

2. You’ll receive a confirmation message when the process is complete

3. You can then upgrade your team subscription via the Craft Pricing page

If you have any questions about this process, feel free to reach out – we’re happy to help!

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