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Payment Methods

Craft supports multiple payment methods depending on how you subscribed:
  • Stripe: New web subscriptions with localized pricing
  • App Store: Subscriptions through iOS/Mac devices
  • Paddle: Legacy subscriptions (existing subscribers only)
  • Setapp: Access through Setapp membership
Each payment method has different billing management options.

Payment Methods Guide

Update Payment Method

Cancel Subscription

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What happens when my subscription expires?

If your Craft subscription expires or is canceled, your content remains safe and accessible. However, your account will be downgraded to the Starter (free) plan, and certain limitations will apply based on that plan’s features.

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Your content is not deleted

All your documents, spaces, and uploaded content will remain in your account. Craft will not delete or lock you out of your existing content after your subscription ends.

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You’ll be moved to the Starter plan

When your subscription expires, your account will automatically switch to the Starter Plan, which has the following limitations:
  • You can continue viewing and editing existing documents
  • You may not be able to create new documents if you already have more than 10 documents
  • You can create up to 2 new documents per week
  • Access to premium features like unlimited storage, advanced analytics and advanced export options will be restricted

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Upgrading again

You can resubscribe at any time to regain access to all features and remove Starter Plan limits. All your content will remain intact and available as soon as your subscription is restored.

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Troubleshooting

If you subscribed and still don’t have access to Plus features in one or any of the Craft apps:
  • Please make sure you are signed in with the same account you used to subscribe and use the same login method (e.g., Email vs Sign in with Apple)
    • Apple could have assigned a Private Relay email for your Craft account if you had Hide My Email enabled when you first created your Craft account
    • Tip: To check what is the email assigned to your Craft account go to Profile > Settings > My Account in any of the Craft apps
  • Plus features will only be available in Spaces you own. If you’re in a shared space whose creator does not have a Plus subscription, your Plus tier won’t be enabled
If none of the above helps and you have a successful charge for a subscription, please contact support at support@craft.do.
macOS: In Craft on your Apple device, go to Team Settings > Current Plan and try the Restore Purchase button. If that doesn’t help, please contact support at support@craft.do.iOS: In Craft on your Apple device, go to Team Settings > Manage Team > Current Plan and try the Restore Purchase button.
If you purchased your App Store subscription on the same device, you can transfer it to the current account easily by using the Restore Subscription button (see above). Craft also supports Family Sharing for App Store subscriptions.
No worries! Please contact support at support@craft.do within 14 days after the transaction. We can process a full refund and cancellation for you. Then you can subscribe again to the correct email address.
Please double-check your email’s spam/junk box, especially if you applied using your school email. If you applied and didn’t get any response for two weeks, contact us at support@craft.do with your full name and the email address you used to apply. We’ll be happy to check the status of your application.
If you had an App Store subscription, only Apple can issue a refund. Here’s how to request it: https://support.apple.com/en-us/HT204084If you had a Paddle subscription (made directly with us), please contact us at support@craft.do and we’ll find the best solution for you.
For general troubleshooting, sync, or platform-specific issues, see the Troubleshooting Guide.