Setapp

Access Craft through your Setapp subscription with Plus tier features.

If you’re using the Setapp version of Craft, you have access to our Plus Tier features.

Using Craft with Setapp

macOS

Setapp needs to be running in the background for Craft to launch.

iOS

In the Setapp app, scan the QR code to initiate login with Setapp.

Web

In the Setapp app, scan the QR code to initiate login with Setapp.

Features Included

Your Setapp subscription grants you access to Plus tier features:

• 1TB storage per space (up to 5 spaces per team)
• 5GB upload limit per file
• Monthly AI usage quota (25 credits)
• Advanced Share Analytics
• Custom Domains
• GPT-4o access

Limitations

• It is not possible to invite members to your team
• You can still collaborate on a document level with others

Troubleshooting

Subscription Not Recognized or AUTH Error

If Craft doesn’t recognize your Setapp subscription, or you see an error like AUTH/2/650:

1. Make sure you’re launching Craft from the Setapp app, not from your Applications folder or Dock directly

2. Ensure Setapp is running in the background — Craft needs it to verify your subscription

3. If the issue persists, quit both Craft and Setapp completely, then reopen Setapp first, followed by Craft

If you previously installed Craft from the App Store or directly from craft.do, your Mac may be opening that version instead of the Setapp version. Check that you’re using the correct copy by looking for the Setapp badge on the app icon.

”Another Craft is Already Installed” Error

If you see this pop-up after opening the Setapp version on Mac:

1. Delete the Craft app

2. Open Finder and navigate to your home folder

3. Press Cmd + Shift + . to display hidden folders

4. Delete ~/Library/Group Containers/group.com.lukilabs.lukiapp.share/

5. Delete ~/Library/Containers/com.lukilabs.lukiapp

6. Download Craft from Setapp again

Upgrading Your Setapp Subscription

It is not possible to upgrade your team if it’s currently tied to a Setapp subscription.

If you want to subscribe to Plus, Family, Business, or Team directly with Craft:

Option 1: Create a new team and subscribe via craft.do/pricing

Option 2: Cancel your Setapp subscription, wait for it to completely expire, then subscribe via our website or the App Store

Moving from Craft Subscription to Setapp

Same Email for Both Accounts

If your Craft account email matches your Setapp account email:

1. Download the Setapp version of Craft through Setapp

2. Sign in with that email

3. Your existing Craft account will be automatically assigned to Setapp

4. Your previous content will be visible right away

Different Emails

If your Craft account has a different email than your Setapp account:

You’ll need to migrate content from your Craft account to your Setapp account. It’s not possible to merge Craft and Setapp accounts with different email addresses.

You can move content between accounts manually by exporting and importing documents.

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